Position Overview

For Commencement 2026, we are seeking responsible and professional student staff to support ticket distribution and serve as ticket takers for the University Commencement Ceremony.

Selected students will assist with in-person ticket distribution at our ticket distribution center from Tuesday, May 12, to Monday, May 18, 2026, and will work as ticket takers during the University Commencement Ceremony on Monday, May 18, 2026.

This role is highly visible and guest-facing, requiring excellent customer service skills, reliability, and professionalism. Student staff will play an important role in ensuring a smooth and welcoming experience for graduates and their guests.

Key Responsibilities

For Ticket Distribution (May 12–May 18), Ticket Ushers will:

• Staff the ticket distribution center during assigned shifts
• Verify student identity and eligibility for ticket pickup (training provided)
• Distribute physical commencement tickets accurately and efficiently (training provided)
• Answer basic questions regarding ceremony logistics (training provided)
• Maintain organized records of ticket distribution
• Escalate complex issues to event supervisors as needed
• Always maintain professionalism and confidentiality

Commencement (May 18) Ticket Ushers will:

• Assist with guest entry and collect tickets
• Ensure only properly ticketed guests enter designated areas
• Provide clear directions and general event information
• Support crowd flow and guest experience
• Follow all event, safety, and security protocols
• Remain at assigned post until formally released by supervisor