Maintain daily contact with the Assistant Residential Operations Manager (AROM) to ensure that the nightly report is accurately kept and reflects all activities. 

Enforce university rules and regulations, specifically pertaining to Exhibit B (terms and conditions) and orientation requirements. 

Provide a written account of unacceptable behavior/incidents and or damages on the Incident Report document. As each occurrence arises communicate daily to the AROM, Residential Operations Manager (ROM), and YC&E leadership team. 

Check in with the AROM and the Operations Lead at designated colleges at the beginning of the shift to assess needs. 

Ability as needed, to check participants in and out of the Residential College and issue and collect room keys and access cards. 

Assist with special projects or other duties as assigned by the AROM, ROM or other Conferences & Events personnel. 

Support Front Desk during the commencement and Reunion Check in and as needed 

Interact daily with clients in an informal setting to establish a relationship that promotes trust, respect, and support.   

Be the first point of contact with clients on campus and ensure client satisfaction. 

Have an understanding of each program’s operation and daily logistical needs. 

Greet participants and handle all inquiries, providing exceptional customer service. 

Develop community and peer relationships, build rapport that fosters open communication, and act as a positive role model.  

Develop consistent methods of enforcing university rules, regulations, and procedures. 

Manage communications within programs, buildings, vendors and Yale departments. 

Perform tasks including classroom checks, event coverage and dining hall observations (dinner). 

Assist with classroom signage by making sure signage is picked up and posted at appropriate locations across campus in a timely manner. 

Assist with on-site event coverage such as registration, transportation, food and beverage, material transport, set up and break down of equipment, location, entertainment, and vendor liaison.   

Be aware of all facilities, policies, and procedures related to the residential college(s). 

Maintain regular monitoring of residential college(s) common areas and courtyard(s) on foot to ensure compliance. 

Inspect all building areas continuously and report any maintenance or cleaning issues to custodial or facilities representatives, ensuring timely resolve. 

Report room and/or furniture damages to the Residential Operations Manager and Facilities Superintendent.