Conduct all lockouts for the colleges during designated hours if needed 

Conduct all linen deliveries and pickups to count and record linen shipments. 

Deliver pillows, linens, and blankets to rooms prior to client arrival and then pick them up at the end of their stay. 

Make beds and supply amenities for participant rooms. 

Loading, setting up, and delivering materials to various residential colleges and building as needed. 

Inspect all suites, bathrooms, and common areas prior to group arrival and after departure. 

Conduct daily bathroom checks to ensure the cleanliness of the facility. Then report to YC&E staff. 

Inspect, photograph, and monitor all building areas regularly and report maintenance, damage or cleaning issues to the Facilities Superintendent and the Residential Operations Manager (ROM). 

Assist with the opening and closing of residential colleges. 

Ensure maintenance or other issues are resolved and follow-up as quickly as possible. 

Report all key/lock problems and other facility concerns in a timely manner. 

Make sure signage is picked up and posted at appropriate locations across campus in a timely manner. 

Monitor building key inventory including testing, replacing, and accounting of all keys for the building. 

Maintain the security of the key cabinet and keep a detailed log of all keys being issued and returned. 

Perform classroom checks, rounds of campus and dining hall observations. 

Display relevant building, University, and local information within all stairwells.  

Be aware of all facilities, policies, and procedures related to the residential college(s). 

Perform and ensure residential college custodial cleaning is done under established timelines and follow YC&E protocols if service is incomplete. 

Do occasional cleaning including sweeping, taking out trash and setting up rooms for events. 

Ensure all rooms are move-in ready prior to the client's arrival. 

Assist with the opening and closing of the central office and storage room(s). 

Check participants in and out of StarRez database by issuing and collecting room keys and access cards. 

Assist in the organizing of participant information, room lists, emails, key packet preparation, and any other necessities for residential groups using StarRez. 

Complete various assigned tasks across campus in a timely manner. 

Sign out special items, ensuring that procedures are followed and that items are properly returned. 

Organize the office(s) with necessary supplies, monitor inventory and replenish, as necessary. Ensure that all equipment is on site and in working order. 

Maintain a neat and orderly office(s) and storage areas by verifying all deliveries supplies are returned to the proper place after each shift. 

Maintain professional work relationships with other YC&E staff. 

Act as an escort and assist contractors in gaining access to student rooms. 

Log all information of missing or damaged items to ensure proper billing. 

Collect and record all lost and found items. 

Maintain a daily shift report and document all incidents for follow-up. 

Assist YC&E staff with Ad Hoc tasks that may arise. 

May include cross-training for Housing Office duties supporting isolation housing procedures, etc. 

Conduct post evaluations of programs and YC&E. 

Have a general understanding of each program’s operation and daily logistical needs. 

When performing tasks on campus engage with clients and provide exceptional customer service. 

Assist with on-site event coverage such as registration, transportation, food and beverage, material transport, set up and break down of equipment, location, entertainment, and vendor liaison.  

Understand and enforce university rules, regulations, and procedures. 

May communicate with programs, buildings, vendors, and Yale departments.