Be responsive to emails and phone calls as needed. Assist the Yale manager(s) (Residential/Retail or Schwarzman Center) with the daily operational functions of their units. Essential Duties of Position: Perform tasks correlated with daily operations, as indicated below: • Gather, review and input/record data • Monitor and identify service issues; communicate to manager or seek resolution • Monitor and identify facilities or equipment issues and follow protocols/procedures as outline/indicated for dining location • Relieve staff for restroom breaks • Document service, personnel, facility or equipment issues • Use of office equipment such as copier, fax, scanner. • Use of POS system • Report any customer comments, concerns, complaints immediately to manager. • Perform closing duties as indicated on checklist. Ensure all kitchen production equipment is cleaned and turned off. Secure unit. • Communicate with the Yale Dining Business Office to coordinate all activities, receive information, participate in training, and discuss new projects. • May be assigned other duties and special project as required or assigned within.